1. Terms and Conditions of Use
Ownership Rights:
All content, including text, images, and logos, is the exclusive property of “Blavk” and may not be used or copied without prior permission.
Usage Restrictions:
Customers are prohibited from:
– Using the website for any illegal activities.
– Uploading viruses or malicious software.
Disclaimer:
– The brand is not responsible for any misuse of its products.
– “Blavk” reserves the right to amend the terms at any time without prior notice.
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2. Payment Policy
Available Payment Methods:
– Cash on Delivery (COD).
– Credit/Debit cards.
– Secure online payment gateways.
Security Guarantee:
All payment data is encrypted using the latest technology to ensure customer protection.
Prepayment Terms:
In the case of prepayment, the order is confirmed as soon as the transaction is successfully completed.
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3. Security Policy
Protection Measures:
– Customer data is secured through strict protocols, including encryption and firewalls.
– The website is constantly monitored to detect any suspicious activities.
Incident Handling:
– In the event of a security breach, customers will be notified immediately, and necessary actions will be taken.
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4. Ethics and Sustainability Policy
Ethical Practices:
– “Blavk” is committed to non-discrimination based on gender, religion, race, or any other factor.
Environmental Sustainability:
– Eco-friendly materials are used in packaging whenever possible.
– “Blavk” strives to reduce waste and emissions during production processes.
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5. Complaints Handling Policy
Complaint Submission Process:
Customers can submit complaints via email or a dedicated form on the website.
Response Time:
All complaints will be addressed within 48 hours.
Dispute Resolution:
“Blavk” aims to resolve all issues promptly to ensure customer satisfaction.
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6. Marketing and Messaging Policy
Promotional Communication:
Offers and advertisements are only sent to registered customers after obtaining their prior consent.
Unsubscription:
Customers can opt-out at any time via a link included in the messages.
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7. Supplier Collaboration Policy
Collaboration Terms:
– Suppliers must adhere to “Blavk’s” specified quality standards.
– Suppliers employing illegal labor or unethical practices are prohibited.
Regular Audits:
“Blavk” conducts regular supplier performance reviews to ensure compliance.
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8. Social Media Policy
Customer Interaction:
Customer inquiries on social media are addressed during official working hours.
Published Content:
“Blavk” ensures that all shared content reflects the brand’s identity and values.
Offensive or inappropriate comments are deleted.
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9. Legal Compliance Policy
Adherence to Egyptian and International Laws
“Blavk” operates in accordance with local laws (e.g., the Egyptian Consumer Protection Law) and international standards related to e-commerce.
Dispute Resolution
Any legal disputes are settled in the competent Egyptian courts.
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10. Acceptable Use Policy
Responsible Conduct:
Customers must use the website for lawful purposes only.
Any activities that harm the website or the brand’s reputation are strictly prohibited.
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For assistance or inquiries about your case, please contact our customer service team via [technical support or email].
Thank you!
